call center

Call centers have become an important part of any modern business activity. From e-commerce sites to brick-and-mortar companies - entities from different backgrounds gain significantly through the support of modern day call centers. And within this call center environment, the customer care capabilities as well as the productivity of individual employees can be improved significantly by resorting to VoIP solutions.

The multi-faceted Nokia N810 internet tablet has finally arrived on store shelves.

Garmin and Volvo have inked a deal where Volvos will seamlessly integrate the Garmin nüvi 760 onto the top of the vehicle's dashboard. Perfect, since I just bought a Volvo XC70! Of course, the dealer-fitted accessory which uses a smart mounting bracket is positioned on top of the dashboard, which is just an invitation for it to get stolen.

HDMI was limited to roughly 6 meters or 20 feet, which limited your home entertainment hookups. Who keeps all their home entertainment equipment just 20 feet away? This is especially true if you have multiple rooms and you want to share HDMI components across multiple rooms or floors.

8x8, provider of Packet8 broadband VoIP services, today announced the launch of Packet8 MobileTalk - a mobile calling service that utilizes a downloadable software application that can currently reside on any Windows, Palm or Symbian based mobile phone.

It connects the calls from the mobile phone to the Packet8 digital VoIP network to save on costs.

JAJAH Direct is a new service launching tomorrow, which allows you to simply dial a local access number to talk globally - no Internet or data access needed and you can skip having to dial from your PC using VoIP software (i.e. Skype).

Unified communications - the convergence of various communications medium - presents ever increasing complexity due to the way all the various pieces communicate with one another. In some instances a single failure could be disastrous for your business continuity. In two weeks - on Wednesday, November 28, 2007, 2:00pm ET 11:00am PT, TMCNet will host a webinar on this topic. Disaster preparedness may not be sexy, but IT managers, CIOs/CTOs need to stay up on this stuff.

Oracle, Iwatsu, and SafeHatch are speaking with FaxCore moderating.

Viseon Media, a video phone manufacturer, has apparently bitten the dust. Vonage was supposed to offer Viseon's VisiFone (image right) to their subscribers to compete with Packet8 which was first to market with a VoIP videophone.

TMCNet is reporting that the House passed legislation requiring Internet telephone companies to provide customers with emergency 911 calling services. According to the article, the 911 Modernization and Public Safety Act, aims to bring Internet telephony companies in compliance with new Federal Communications Commission rules, will now allow VoIP providers, such as Skype, the ability to obtain direct access to the backbone of the E911 system.