Hannover, Germany – At CeBIT (Hannover, 15-21 March) NEC Philips Unified Solutions is launching a new full IP version of its Business ConneCT suite, the all-in-one communication solution that fulfils the needs of call center agents, operators and office employees. With this new full IP version Business ConneCT becomes available across all IP communication servers and hybrid platforms offered by NEC Philips Unified Solutions (iS3000, 2000 IPS, SV7000). Customers now have the freedom to choose either IP or TDM technology to access services such as voicemail, auto-attendant and call centre queue announcements, increasing the flexibility of implementations and keeping costs to a minimum. Business ConneCT is a Computer Telephony Integration (CTI) application which offers small and medium sized companies all the functionality they need to facilitate high level customer service and interaction, as well as improving internal productivity, in one tightly integrated application. Functionality includes call control and (group) information, voicemail, directory services, operator and call routing functionality. An intuitive interface makes it easy to use with little or no training. Business ConneCT is a client-server based application that uses the latest .NET technology for optimum performance and flexibility. It is simple to deploy and can be accessed at any time and from any location. The product architecture is designed around one server PC, one database and one log-in, reducing complexity and cost of ownership. At CeBIT the functionality and flexibility of Business ConneCT will be demonstrated including its flexibility to switch easily between roles: Employee (PC based call handling, contact management and presence management including Microsoft Outlook integration).
Operator (easy handling of operator queues).
Agent (extensive caller information presentation plus routing, queuing and IVR functions of the underlying Contact Centre). Forward-looking statements
This release may contain certain forward-looking statements with respect to the financial condition, results of operations and business of NEC and Philips and certain plans and objectives of both companies with respect to these items. By their nature, forward-looking statements involve risk and uncertainty because they relate to events and depend on circumstances that will occur in the future and there are many factors that could cause actual results and developments to differ materially from those expressed or implied by these forward-looking statements.
About NEC Philips Unified Solutions
NEC Philips Unified Solutions is a leading provider of comprehensive communications solutions to organisations of all types and sizes. NEC Philips offers advanced IP-based solutions that unify products, applications and services, enabling organisations to communicate and collaborate more effectively, efficiently and reliably. The company is a joint venture of NEC Corporation and Royal Philips Electronics and draws on more than 50 years experience in providing communication systems and services to a diverse and global base of customers. NEC Philips Unified Solutions is headquartered in Hilversum, the Netherlands, and serves its customers through a global network of sales organisations and business partners. For more information: www.nec-philips.com About NEC Corporation NEC Corporation (NASDAQ: NIPNY) is one of the world’s leading providers of Internet, broadband network and enterprise business solutions dedicated to meeting the specialized needs of its diverse and global base of customers. NEC delivers tailored solutions in the key fields of computer, networking and electron devices, by integrating its technical strengths in IT and Networks, and by providing advanced semiconductor solutions through NEC Electronics Corporation. The NEC Group employs more than 150,000 people worldwide. For additional information, please visit the NEC home page at: http://www.nec.com