A report in today’s Seattle Post-Intelligencer newspaper notes that “an unknown stock” (i.e. number) of refurbished iPhones were stolen from the Apple Store at University Village near the University of Washington.The devices, which were stolen on Monday, were slated to go on sale almost immediately.How? Seattle police said the burglar(s) cut a large hole in [...]

I’m sitting here in the audience at VoiceCon in San Francisco, checking out the CTO Roundtable.Line-up: Mun Yuen Leong, CTO of Avaya; Phil Edholm, CTO & VP, Enterprise Network Architecture, Nortel, and Hank Lambert, CTO, Cisco.Each are talking about network management-related IP data and voice R&D, what’s in the labs, etc.Lambert: Everybody has talked about [...]

Huh?Read along… I love the idea of Google Sky. Stitch together photos of constellations, galaxies, orbs, etc., into a viewable mosaic of the heavens.But when I heard about the concept of Google Sky, I started to think, “wouldn’t ‘Google Universe’ have been a better name? If not that, then what about a future Google Universe product [...]

 Call centers- love ‘em or hate ‘em, but you probably will talk to one sooner rather than later. These are the folks that some people call phone-based “customer service.”You may not realize this, but Skype has vivid aspirations of being a major player in the call center game. Skype is doing this through Skype for [...]

 Most major VoIP-centered conferences see a fair amount of announcements for new products and services. An exhibit floor walk also helps clarify and reinforce what’s interesting.The VoiceCon show I am now attending here in San Francisco is heavily oriented toward enterprise (as opposed to consumer) VoIP. Natural, then, that what I’m finding might be of key [...]

In order to make amends for its two-day sign-in outage last week, Skype is offering seven-day extensions to paid subscribers of some of its boutique services.These services include Skype Pro, Skype Unlimited, SkypeIn and Skype Voicemail.Eligible Skype subscribers have just been notified by email, a sample of which is cited this morning by Brad Linder of Download Squad.Here’s [...]

Today at VoiceCon, Microsoft Gurdeep Singh Pall, corporate vice president of Microsoft’s Unified Communications Group, has just announced a new Quality of Experience Monitoring Server. There are 35 data fields, including the average length of Office Communications Server phone calls for each user, device-specific performance metrics and problems, as well as packet and other analytical [...]

I’m here in San Francisco attending the enterprise telephony-oriented VoiceCon 2007 conference.This morning’s keynote you may be most interested in is being delivered right now by Gurdeep Singh Pa

Craig at now Google-owned GrandCentral posts an explanation of why more than 400 GC accounts were unable to keep their “lifetime” numbers, and thus had to be reassigned new numbers.The issue, it 

Skype’s Villu Arak has just posted further clarifications on an earlier statement citing the cause of the recent, two-day Skype service interruption some understood as being precipitated by a surge of Skype re-connects after PCs worldwide automatically rebooted after a monthly Microsoft patch upgrade and install:We don’t blame anyone but ourselves. The Microsoft Update patches [...]